Gap Analysis: Quality and Women's Satisfaction Regarding Postnatal Care

Quality of care and patient satisfaction.

Patient satisfaction and health care quality

igh quality services have been shown to be directly linked to increased market share, profits and savings, and generally, service quality is also recognized as a corporate marketing and financial performance driver. Specifically, patients' quality perceptions have been shown to account for 17-27 per cent of variation in a hospital's financial measures such as earnings, net revenue and asset ret...

Telecommunication Service Gap: Call Center Service Quality Perception and Satisfaction

The call center industry is a relatively new in Bangladesh. Only telecommunications and very few organizations are now providing customer service and support via call centers. Call centers do not exist for the customer to physically interact with, apart from via the telephone. The nature of the service encounter between the call center and customer is predominantly undertaken by using technolog...

Postnatal Sexual Concerns Regarding the Selection of Delivery Mode among Iranian Women: A Qualitative Content Analysis

Background & aim: Several factors influence the choice of cesarean section and its increasing rate among pregnant women. It seems that sexual satisfaction after childbirth plays a pivotal role in the selection of delivery mode. This study aimed to describe the experiences of pregnant women regarding postnatal sexual concerns and delivery mode selection. Methods:This conventional qualitative con...

Quality analysis and management of health-care Waste-Products

Introduction: One of the most important environmental issues is solid waste produced in health-care centers with hazardous agents. The aim of this survey is quality analysis and management of Health-care waste in Bandar Abbas, Iran. Methods: In this cross sectional study, 29 medical offices, 29 dentistry offices, 19 clinics and 8 health centers were selected. Overall 340 samples (four fro...